Refund Policy

At MYDIGITALCHEMIST.COM, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Refunds:

1. Damaged or Defective Products: If the product you receive is damaged or defective, you are eligible for a full refund or replacement. Please notify us within 7 days of receiving the product.
2. Incorrect Product Delivered: If you receive the wrong product, we will provide a full refund or replacement upon verification.
3. Non-Returnable Products: Certain items are exempt from being refunded or returned, including:
Opened or used products.
Products without original packaging or labels.
Perishable or consumable items.

Refund Process:

1. Request Submission: To request a refund, email us at [insert support email] with your order details, proof of purchase, and a photo of the item. receiving the product.
2. Review and Approval: Our team will review your request within 3-5 business days. If approved, the refund will be processed.
3. Refund Method: Refunds will be issued to your original payment method or as store credit, based on your preference.
4. Processing Time: Refunds typically take 7-10 business days to reflect in your account.
5. Return Shipping: Customers are responsible for return shipping unless the product is damaged, defective, or incorrectly delivered.
6. Important Notes: Refund requests made after 7 days of receiving the product may not be eligible.
Sale or promotional items are non-refundable unless defective.
For any queries or concerns regarding refunds, please contact our customer service team at 8076990415.

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Shalimar Plaza, Plot No.4, 2nd Floor, office No. 212 Block, Shalimar Bagh, Delhi, India, 110088